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In the tourism industry the rapidly increasing environmental dynamism and the intensity of competition call for constant improvements in Services' quality and pricing. Of the various elements in the tourism Performance bundle, the environment is an important starting point for examining the possibility of strengthening competitive position. Relative weightings of individual environmental pollutants regarding their importance to travel decisions are needed as a basis for decisions about effective countermeasures. An analysis of tourism, traffic and environmental developments, as well as an attempt to evaluate the relative weightings of various environmental impacts, gave the following working hypothesis: Of the various environmental pollutants which are relevant to the tourism industry in the Austrian Alpine region, traffic pollution constitutes the most important problem. The problem was examined with an emphasis on Tyrol, but the results should be largely transferable to the neighbouring areas in South Tyrol, Switzerland and Bavaria. The working hypothesis on the one hand refers to tourism as an industry effected by environmental pollutants, which are caused by both tourism and nontourism production and consumption activities. The pollutants act as impairments on the holiday experience. On the other hand it refers to tourism as a problem causer, with external effects on the non‐tourism and tourism industry. Traffic pollution has a comparatively large influence here too. This tourism‐related causer/effected‐combination for environmental pollution is relevant at both the local and the global level in different. Locally the directly effective aesthetic pollution stands out the most, for instance in the form of noise or damage to the countryside. Globally it's the “big” environmental problems (among other things the hypothesis on global warming), where, of the environmental pollution caused by tourism, traffic pollution makes a dominant contribution. The developed working hypotheses and assumptions about the relative weightings of different tourism‐related environmental pollutants are, due to inadequate data, based on rough estimates. To support them, the working hypotheses need, above all, an improved supply of data specific to the problem, to be collected scientifically with, among other things, more social and scientific research into the subjective problem perceptions of tourists and their reactions in the holiday decision process.

Die Anwendung strategischer Fhrungsmethoden in Hotelunternehmen ist durch zunehmende Turbulenz im gesamtgesellschaftlichen Umfeld und durch Intensivierung des Wettbewerbes in der Tourismusbranche wichtiger denn je. Unbefriedigend ist, dass die strategische Fhrung von Service‐unternehmen lange Zeit zu sehr unter dem Eindruck einer Theorie fr Unternehmen der Sachgterpro‐duktion gestanden hat. Erst in den letzten Jahren wurden in verstärktem Masse eigene Theorieansätze entwickelt, wobei bestimmte Besonderheiten von Dienstleistungen verstärkte Beachtung finden. Dazu zählt vornehmlich die “buyer/seller‐interaction”, mit simultanem Ablauf von Produktion und Konsum. Die von Gästen wahrgenommene Qualität persönlicher Dienstleistungen wird in dieser Situation massgeblich beeinflusst. Um eine strategische Managementfalle zu vermeiden, ist daher das Geschehen im Rahmen persönlicher Gästekontakte und das damit verbundene Problem einer präventiven Qualitäts‐sicherung im Rahmen von Stärken/Schwächen‐Ana‐lysen als zentraler Erfolgsfaktor zu beachten.

Climate change is major global policy issue. The news media play a vital role in conveying information about climate change to the public, giving voice to a variety of perspectives as well as outlining policy responses to this issue. However, the growing distrust of news media could lead to dire outcomes on the public's knowledge and policy support related to climate change. This paper uses a mixed method approach (random digit dialing survey, content analysis of newspaper articles) to examine information sources used in learning about climate change, whose voices are presented in climate change discourse, and whose voices are trusted. While news media are the most popular source of information about climate change (n=1207), only half of respondents reported trusting the news media. Scientists are the most trusted source of information (n=1208) and most cited source in news coverage (n=48). Their messages focus on the sources of climate change and the seriousness of this problem. Scientists' messages about climate change are clouded by high levels of distrust in the news media, the primary venue through which their messages are conveyed. In this context, climate change knowledge, level of concern, and support for public policies may suffer.

Die Expansion, die sich des Fremdenverkehrs in den letzten fünfzehn Jahren bemächtigt hat, ist zu dessen beherrschendem Problem geworden. Fast alle Diskussionen gehen irgendwie von ihr aus oder münden in sie ein. Dies gilt nicht allein für die Entwicklungsländer, sondern auch für die fortgeschrittenen Fremdenverkehrsgebiete.

The purpose of this study is to prove that narratives can be a adequate foundation for human behavior in general and economic behavior in particular using the Donald Duck universe as an example.

By using a content analysis, the authors examine 208 stories of the Donald Duck universe to prove that economic behavior is already embedded in modern narratives of the 20th century.

This analysis shows that behavioral finance effects are identified in a total of 52.4% of the analyzed comics. This study furthermore distinguishes the main comic characters Donald Duck and Scrooge McDuck and finds that eight of the nine considered behavioral finance biases can be detected in both. The most striking effect for Donald Duck is overconfidence and for Uncle Scrooge loss aversion.

Collectively, these comics provide potential exemplars for behavioral finance. Regardless of whether these comics depict human nature or merely reflect human behavior during that time, they inevitably contribute to the understanding that psychological and sociological influences determine behavior in addition to economic factors that can be used for academic teaching.

In summary, comics, such as the Donald Duck universe, are suitable narratives for behavioral finance.